Refund Policy

We want you to be completely satisfied with your purchase from BeautyMate. If for any reason you are not satisfied with your order, we offer a straightforward and hassle-free return policy to ensure your peace of mind.

30-Day Return Window: You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Return: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It should be free from any signs of wear, damage, or alteration. 

Initiating a Return: To initiate a return, please contact our customer service team either by phone or email. Provide your order details, including the order number and the reason for the return. Our friendly support staff will guide you through the return process and provide you with the necessary instructions.

Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the credit to be reflected in your account, depending on your financial institution.

Exchanges: If you wish to exchange an item for a different size, color, or variant, please follow the return process as outlined above. Once the return is processed, you can place a new order for the desired item on our website.

Customer Satisfaction: Your satisfaction is our top priority, and we are committed to resolving any issues or concerns you may have. If you have any questions about our return policy or need further assistance, please don't hesitate to contact our customer service team. We are here to help!

Note: This return policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date return policy information.